tk 999com's Privacy Policy

This privacy policy applies to every user registered on and using the tk 999com platform. By browsing our website or creating an account, you are considered to have accepted the terms of this policy. We place the highest importance on user privacy and do not transfer your information to third parties without authorisation.

This policy must be read together with our Terms and Conditions, as both documents form the legal basis for using tk 999com. If anything is unclear and you need a quick answer, please visit our FAQ section.

tk 999com collects user information through several methods: information provided directly by you, data collected automatically while you use the platform, and information obtained from trusted third-party sources.

1.1 Information You Provide

We collect the following information at the time of registration and afterwards:

• Full name and date of birth (for age verification — to confirm 21+)
• Mobile number and email address
• bKash, Nagad, or Rocket number (for transactions)
• Password (stored as an encrypted hash, never in plain text)
• Messages and attachments you send to customer support

1.2 Automatically Collected Information

When you use the tk 999com website or app, certain information is recorded automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Session duration, pages visited, and click patterns
• Data from cookies and similar tracking technologies

1.3 Information from Third Parties

As part of identity verification or fraud-prevention processes, we may occasionally collect a limited amount of information from trusted third parties. Users are notified in advance in such cases.

tk 999com uses collected information solely for legitimate operational purposes. We never sell your personal information or rent it out unlawfully.

• Creating and verifying accounts and ensuring secure login
• Processing deposits and withdrawals and maintaining transaction history
• Age verification to comply with the 21+ requirement
• Providing customer support and resolving issues
• Maintaining platform security and preventing fraud
• Improving our service quality and analysing user experience
• Sending promotional information, bonus updates, and important notifications
• Supporting the enforcement of responsible gaming policies

If you no longer wish to receive promotional communications, you may contact customer support to make that request.

Your information is stored on secure servers. Sensitive data such as passwords and financial details are protected using AES-256 or equivalent encryption. All communication with the website and app is always encrypted via SSL.

3.1 Retention Period

We retain your information for as long as your account remains active. Even after an account is closed or deactivated, financial transaction records may be kept for a defined period for regulatory and security reasons.

3.2 Third-Party Technology Providers

We use selected third-party technology services for payment processing, data analysis, and security monitoring. These providers operate under our instructions and may not use your information for their own purposes.

tk 999com does not sell users' personal information to third parties for commercial purposes under any circumstances. However, limited information may be disclosed in the following cases:

• Only the transaction-related information necessary for payment processing, shared with authorised payment providers such as bKash, Nagad, or Rocket
• In compliance with lawful orders from competent authorities due to legal obligations
• With relevant third parties in the event of a fraud investigation or account security incident
• With the user's explicit consent, for a specific purpose

No information is transferred to any third party outside the applicable laws of Bangladesh.

Our platform uses cookies and similar technologies to make your browsing experience smoother and more personalised.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep security features active.
• Functional Cookies: Remember your language and preference settings.
• Analytics Cookies: Collect statistics to understand which pages are visited most.
• Marketing Cookies: Used to display relevant promotional content.

5.2 Cookie Controls

You can disable cookies from your browser settings, but doing so may cause some platform features to not work properly. Disabling essential cookies may disrupt login sessions.

tk 999com ensures the following rights for its users over their personal information:

6.1 Right to Access Information

You may ask us at any time what information we hold about you. Processing such a request generally takes up to 30 business days.

6.2 Right to Correct Information

You may request correction of any inaccurate or incomplete information in your profile. Changes to your name, mobile number, or email may require identity verification.

6.3 Right to Delete Information

When closing your account, you may request that your personal information be deleted. However, certain financial information may need to be retained for a defined period for legal or regulatory reasons.

6.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. If you submit a written request to customer support, we will handle it appropriately.

tk 999com is a platform strictly for adults. Registration and access by anyone under the age of 21 is strictly prohibited. Age is verified at the time of registration and is also confirmed during subsequent identity verification processes.

If we become aware that a minor has accessed our platform or provided information, that account and the associated data will be deleted immediately. We strongly support healthy and responsible gaming practices, and you can read our Responsible Gaming page to learn more.

tk 999com reserves the right to amend this privacy policy at any time. Users will be notified in advance of significant changes via email or a platform notification.

An updated policy takes effect from the date it is published. Continuing to use the platform after any change means you have accepted the new policy. We therefore recommend that you check this page regularly.

For any privacy-related questions, requests, or complaints, please contact our customer support team. We provide support in both Bangla and English, 24/7.

To learn more about tk 999com, visit our About Us page, which describes the platform's values and services.