tk 999com's Responsible Gaming
Gaming is entertainment — not a problem. We want you to play with awareness, within your own limits. This page contains full details of our protection tools, age policy, and support.
Gaming Limits and Responsibility
tk 999com believes casino and betting should be a form of entertainment — not a source of financial stress or discomfort. That is why we place responsible gaming at the centre of how we operate. To learn about our site's identity and core principles, visit the About Us page at our site's identity and principles.
We have a number of tools available for every member — from setting deposit limits to a full account break. Using these tools is not a sign of weakness; it is a sensible step to keep yourself protected.
Our Terms and Conditions detail the rules relating to responsible gaming. There you can learn how account restrictions are applied and in what circumstances we may intervene on a member's account.
tk 999com's Protection Tools
You can activate or change each of the tools below yourself. Contact us directly if you need any assistance.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Reducing the limit takes effect immediately; increasing it takes effect after a set waiting period.
Session Time Limit
Decide in advance how long you want to play in one sitting. Once the set time has passed, the system will automatically alert you and give you the option to end the session.
Self-Exclusion
Lock your account for a set period (7 days, 30 days, 6 months, 1 year, or permanently). During this time you will not be able to log in or place bets, and no promotional communications will be sent to you.
Loss Limit
Set the maximum amount you are willing to lose within a given period. Once that limit is reached, you will not be able to place further bets for the rest of that period.
Cooling-Off Break
If you feel you need a short break, activate a cooling-off period of between 24 hours and 7 days. During this time your account remains active but you cannot place bets or make deposits.
Gaming History
View your complete history of deposits, withdrawals, bets, wins, and losses at any time. Reviewing your own gaming patterns helps you make informed decisions.
How do I activate self-exclusion?
After logging in to your account, you can activate self-exclusion directly from the "Account Settings" or "Responsible Gaming" section. If you cannot log in or need faster assistance, contact our 24/7 live chat or email. Our support team speaks Bengali and is ready to help at any time.
Once self-exclusion is activated, it cannot be cancelled before the set period ends — this is for your own protection.
How to Recognise Problem Gaming
If you notice any of the following in yourself or someone close to you, pause and seek help.
Playing beyond your budget
You are spending more than you planned before each session — or placing larger bets to try to recover money you have lost.
Gambling with borrowed money
You are borrowing from family, friends, or others to play, or you cannot cover everyday expenses.
Finding it hard to stop
You have tried to stop playing but keep coming back — and not playing feels uncomfortable.
Lying or hiding
You are hiding the amount you play or the money you spend from family or people close to you.
Unable to focus on other things
Time spent on work, study, or family is decreasing and you keep thinking about gaming.
Playing to relieve stress
You are gaming to escape loneliness, depression, or anxiety — not for entertainment.
Support is always available
If you are experiencing problems, you do not have to face them alone. The options below are here for you.
tk 999com Support Team
Our support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English. You can get help with anything from setting deposit limits to activating self-exclusion.
Family and Loved Ones
Talk openly with your family about any problems. Being able to share what is on your mind with someone you trust makes things much easier. If a family member is concerned about someone's situation, they can also contact our support team.
Professional Advice
Seeing a mental health professional or counsellor is nothing to be ashamed of. Professionals trained to address gaming addiction can help effectively. Contact a nearby government or private mental health service centre.
To learn how we keep your gaming-related personal information secure, read our Privacy Policy. It clearly explains how your account data, transaction records, and contact information are used.
Remember, responsible gaming does not mean stopping completely — it means enjoying yourself within your own choices and limits. Betting or casino games should never be thought of as a source of income; they are entertainment only.
tk 999com never encourages anyone to play beyond their means. If you feel the situation is getting out of control, do not wait — contact our support team today.