tk 999com Terms and Conditions

1 Introduction and Applicability

These Terms and Conditions ("Terms") apply to the tk 999com platform and all services under it. By visiting the website, registering an account, or taking part in any gaming or betting activity, you agree to all the terms set out below.

These Terms may change from time to time. Changes take effect from the date they are published on the website. Continuing to use the platform after updated Terms come into effect means you have accepted the revised terms. To learn more about us, visit the tk 999com About Us page.

2 Eligibility and Age Requirement

To use tk 999com's services, a registrant must meet the following conditions:

You must be at least 21 years old. Anyone under 21 is strictly prohibited from opening or using an account.
Users must provide their correct identity, age, and contact information.
Each person may operate one account only. Creating multiple accounts is prohibited, and all such accounts will be closed.
Users in areas where online gaming or betting is legally prohibited are not eligible to use this platform.

If information provided at registration is found to be false or incomplete, tk 999com reserves the right to suspend or close that account at any time.

3 Account Registration and Security

3.1 Registration Process

When creating an account, users must provide their correct name, mobile number, and any required identity information. tk 999com may request additional information or documents for verification purposes.

3.2 Password and Account Security

Keeping the account password confidential is the user's own responsibility. Login details must not be shared with any third party. If any unauthorised access to the account is noticed, the support team must be informed immediately.

3.3 Account Verification

To ensure security and prevent money laundering, tk 999com reserves the right to verify required identity documents. Withdrawal requests may not be processed until verification is complete.

4 Deposit and Withdrawal Policy

4.1 Deposits

tk 999com accepts deposits via bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, Islami Bank, and other major commercial banks). The minimum deposit amount is ৳200.

Each deposit must be made from a payment account registered in the user's own name.
Deposits through third parties are not accepted and such transactions may be cancelled.
Transactions using cryptocurrency or any other digital asset are not supported.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. Withdrawals can be made via bKash, Nagad, Rocket, and bank transfer. It is recommended that the withdrawal method match the method used for the deposit.

4.3 Transaction Accuracy

If a user makes an incorrect transaction, tk 999com will attempt to correct it, but a full refund cannot be guaranteed in all circumstances.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

tk 999com offers new members a 150% bonus on their first deposit, up to ৳15,000. For example, depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500. This ৳1,500 bonus carries a 25x wagering requirement, meaning bets totalling ৳1,500 × 25 = ৳37,500 must be completed before winnings from the bonus can be withdrawn.

5.2 Bonus Usage Terms

Bonus funds are not equivalent to cash; they cannot be withdrawn until the wagering requirement is met.
Each bonus offer applies once per user, household, device, or IP address.
If artificial bets or manipulation are used to earn a bonus, the account will be closed and the bonus forfeited.
tk 999com reserves the right to modify or cancel any promotional offer at any time.

5.3 VIP Cashback

Weekly cashback is provided through the VIP programme. It is calculated as a set percentage of the net loss for the week. For example, a Gold member with a ৳20,000 net loss in a week will receive ৳20,000 × 0.5% = ৳100 cashback.

6 Gaming and Betting Code of Conduct

6.1 Fair Play Policy

All gaming and betting activity on tk 999com is expected to be conducted with honesty and transparency. Any form of manipulation, use of bots, automated software, or colluding with any party to place bets is strictly prohibited.

6.2 Right to Cancel Bets

tk 999com reserves the right to cancel bets or revise outcomes in the event of a technical error, incorrect market pricing, or any other abnormal circumstance. In such cases, the original stake will be returned to the user's account.

6.3 Game Results

All casino games operate using verified Random Number Generator (RNG) technology. Live casino games are operated through reputable providers including Evolution, Ezugi, and Pragmatic Play Live.

7 Prohibited Activities

The following activities are strictly prohibited on tk 999com:

Using the platform for money laundering or to conceal the source of illegal funds.
Logging in or conducting transactions using another user's identity.
Attempting unauthorised access to the platform's systems, servers, or network.
Artificially conducting betting activity with the aim of abusing bonuses.
Applying any technical method that could disrupt the normal operation of the platform.
Allowing a minor to use an account or conducting activity on their behalf.

If any of these terms are breached, the relevant account's balance may be forfeited and the account permanently closed.

8 Responsible Gaming

tk 999com believes that gaming is a form of entertainment, not a source of income. If a user feels they are spending too much time on gaming, they should read the Responsible Gaming Guidelines and use the limit-setting tools described there.

Users can set deposit limits or a temporary break on their account.
To permanently close an account, contact the support team.
Seeking professional help for any gaming-related issue is encouraged.

Anyone under 21 years of age (21+) is strictly prohibited from using the platform, and strict action will be taken for any breach of this policy.

9 Privacy and Data Protection

tk 999com follows strict security practices when collecting and processing users' personal data. All transactions are secured using SSL encryption technology. To learn in detail how user data is collected, stored, and used, please read our Privacy Policy.

Personal data is not sold to any third party.
Data may be shared with relevant authorities when required to meet legal obligations.
Users may request correction or deletion of their stored data, though some data may be required to be retained for legal reasons.

10 Mobile Application

tk 999com's mobile app is available for both Android (APK) and iOS. These are available through official channels. These Terms apply in full to the use of the mobile app.

To use the app, your device must meet the minimum technical requirements.
All transactions made through the app are synchronised with the website account.
Downloading the app from any unauthorised source may create a security risk, and tk 999com will not be responsible for this.

11 Customer Support

tk 999com's customer support team is available 7 days a week, 24 hours a day (24/7) via live chat and email in both Bengali and English. For any dispute or complaint, contact the support team first. Visit our FAQ section for answers to common questions.

Email contact: [email protected]

12 Limitation of Liability

tk 999com is not liable for the following:

Any game or bet left incomplete due to a technical error, internet disconnection, or interruption to a third-party service.
Any loss caused by the user's own device or network.
The user disclosing their own login details or allowing a third party to use their account.
Service disruption caused by unforeseen circumstances or natural disasters.

In any circumstances, tk 999com's total liability will never exceed the original amount of the transaction in question.

13 Account Closure and Suspension

tk 999com may suspend or close any user's account for the following reasons:

If any clause of these Terms is breached.
If the identity or information provided is found to be false.
If prolonged inactivity (more than 12 months) is observed on the account.
For any legal reason or at the direction of an authority.

Where possible, the user will be notified in advance before an account is closed, and arrangements will be made to return any available valid balance; however, this may not apply in cases of a breach of terms.

14 Dispute Resolution

If a dispute or complaint arises, tk 999com's customer support team must first be contacted in writing. The support team will review the matter and attempt to resolve it as quickly as possible.

If a resolution cannot be reached through the support team, both parties will attempt to reach a settlement through discussion. If discussion fails, the matter must be resolved through the relevant authority.

15 Changes to Terms

tk 999com reserves the right to change these Terms, in part or in full, at any time. A notice will be posted on the website for significant changes. Continuing to use the platform after updated Terms are published means the user has accepted the new terms.

The latest version of these Terms will always be available on this page. Older versions will no longer be in effect.